FAQ's

SHIPPING:

What are the shipping options?

  • Domestic/ United States ships in 5-8 days and $5.00 for shipping costs. 

When will I receive my order?

  • Processing takes about 1- 2 days & then 7-10 days for delivery.

Where are you located? 

  • Groveland, California 95321

Can I make changes to an order I already placed?

  • As long as its been less than 24hrs since you ordered and you let me know asap, then its doable. 

ACCOUNT:

What is the difference between Creating an Account Vs. Guest Checkout?

  • Creating an Account enables you to build a more meaningful & interactive customer relationship with the retailer. It also lets you save your wish list, keep track of certain stocked items. Be included in discounts, rewards and promotions by making an account.

  • Guest Checkout allows a customer to purchase without logging into or creating a store account login. This means that brands do not retain any information that customers enter during the checkout process. 

I forgot my account password, what do I do?

  • For Customer Accounts, just give me an email stating you cant access your account. I can send you instructions for resetting your password through email and it will be valid for only 30 days. 

RETURNS:

What is the return policy? 

  • Please email me first to describe your issue along with confirming that the item is still in the same condition it was shipped. Then afterwards we can discuss return. You can also go to the home page, then scroll to the very bottom and to the left click the Return Policy link page. 

What are the conditions that must be met to issue a refund? 

  • As long as you have a receipt and the condition of the item is still the same as it was when it got delivered. You may email me and we can move forward getting you a refund. See next question for Return Policy window. 

How long is your return policy window? 

  • Return Policy window is 10 days after item has been delivered.  

OTHER QUESTIONS:

What do I do if I didn't receive my order? 

  • If you don't receive your order in the time frame you picked, PLEASE email or text me so we can get you another item shipped at no cost to you. The products I plan to sell are easy to restock in a short amount of time.